Personal data Mzansibet collects
Registration requires full name, residential address, date of birth, email address, mobile number, and a South African ID or passport number, collected to meet FICA identity-verification obligations before any betting account is activated. Deposit and withdrawal activity also generates transaction records, including payment method details and source-of-funds information, which are retained as part of standard anti-money-laundering compliance.
Card payments processed through Peach Payments, the approved gateway for Standard Bank of South Africa, are encrypted using SSL3-level technology, and Mzansibet does not store full card numbers on its own systems. Session and device information, such as browser type and login timestamps, is logged automatically to support account security and fraud detection.
How account data is used and secured
Collected data is used to verify identity, process deposits and withdrawals, detect suspicious account activity, and communicate account-related notices such as limit confirmations or self-exclusion requests. Passwords and account credentials are stored using industry-standard encryption, and FICA documentation submitted during registration is reviewed only by authorised compliance staff.
Mzansibet may also process data to send promotional communication, such as bonus offers, though a player can opt out of marketing messages at any time through account settings without affecting core account functionality.
Data sharing with third parties
Card transaction data is shared with Peach Payments solely to process deposits and withdrawals, and credit reference agencies may be consulted to confirm identity and payment card details as part of standard verification checks. Regulatory bodies, including the Western Cape Gambling and Racing Board and the Financial Intelligence Centre, may receive account information where required by law, particularly in cases involving suspicious transaction reporting.
Mzansibet does not sell personal data to unrelated third parties for independent marketing purposes, and any data shared with payment processors or verification agencies is limited to what is necessary to complete the specific transaction or compliance check.
Your rights under POPIA
Under POPIA, a South African player can request access to the personal data Mzansibet holds about them, ask for inaccurate information to be corrected, and request deletion of data no longer required for legal or compliance purposes. These requests can be submitted through the support team via live chat or email, and Mzansibet will confirm the outcome of a request within a reasonable processing timeframe.
Some data, particularly FICA verification records and transaction history tied to anti-money-laundering obligations, cannot be deleted on request while a legal retention period is still active, even if the underlying betting account has been closed. A player who believes their data has been mishandled can also lodge a complaint with the Information Regulator of South Africa in addition to contacting Mzansibet directly.